Quote of the day

Scott Anthony has a piece on Harvard’s Discussion Leaders about the do’s and don’ts of innovation. And I believe this is a key point also in the field of the consulting that we as self-employed individuals tend to do:

Disrupting competitors—following approaches that competitors consider unattractive or uninteresting—is a great thing. Disrupting customers—asking them to put up with solutions that seem worse to them or require behavior changes—is not.

The only small reservation I have is that I do think there are cases where clients need to change their behaviour to succeed and prosper. And we should never be afraid to tell them so.